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Failing to Define an Outcome

“To Start Right Is To End Right”

Our team takes time to ask questions. We help our clients define and articulate their project scope which often includes:

  • Defining project roles and responsibilities
  • Identifying decision making process and authority
  • Early coordination with other project participants, i.e. building owner, owner’s representative, architect, general contractor, subcontractors.
  • Developing a task outline and project schedule
  • Establishing a budget

We are regularly engaged by design professionals and our client organization to provide cost modeling for projects in design or in capital development. No other furniture provider in Utah has the cost modeling capabilities that we do.  Contact us and we can show you how we model costs and empower you in utilizing your budget for decision-making and value management.

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Designing Without a Purpose


All too often companies fall into the trap of planning and implementing a new office space or remodel and existing space without a well-conceived purpose. However, behind all great workspaces is a strategic, well-planned, and goal oriented design. It streamlines workflow, improves engagement, productivity, and efficiency. It encourages collaboration and teamwork, facilitates information and knowledge transfer, and helps to recruit and retain people.

A well designed office space should give your company a unique and competitive advantage in the marketplace. 

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Assuming your needs


We’ve found it is nearly impossible for one person to have a clear picture of an entire organization's needs related to physical space, functional relationships, procedural impediments, and more.

Needs assessments is a process of discovering and qualifying organizational and individual requirements within a workspace. Needs assessment is quite simply asking and answering questions, then placing those findings into a spacial context. 

Whether it be determining how much space you need, how to best utilize the space you have, how to engage employees,  or how to reduce noise, MWCI can help address the individual needs seen in your company.

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Not Gathering Consensus on Project Drivers


Companies come to us every day with a wide range of issues, challenges, and objectives. Unfortunately, often times we see companies with competing objectives or lack of internal consensus on what is most important.

A critical step in our process is helping our clients and their internal teams define clearn project goals, objectives and outcomes. We do this through a process called programming. Programming is a structured procedure where all project drivers are classified, narrowed and ranked into specific, actionable objectives. Common drivers addressed in programming are: functional requirements and adjacencies, growth patterns and rates, environmental performance (noise, privacy, mobility), employee retention, and types and quantities of spaces. 

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Becoming a Captive Client


Be wary of getting caught in the speed trap of a fast-fit plan. Speed is important, but so is thinking through your plan. Fact is, you are going to be in this space for many years. Don't get sucked into a plan you are not sure of.

Competition is a good thing and nobody brings out the competition like Midwest. Whether you ultimately choose MWCI or not, your process will be improved, your outcome will be better, and we can guarantee you will make a more informed decision.  

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Understanding What You are Getting


Our team doesn’t design in a vacuum, show you our plan, and then say “isn’t this amazing?” We don’t ram design down our client’s throats. What we do is give them power, confidence, and tools to be an integrated member of the design team. MWCI has invested heavily in technology to bring to our clients a design platform that breaks down barriers and opens up opportunities to collaborating together.  

Configura CET is the single greatest asset we have in helping our clients achieve their desired project outcomes. From the start of design, through revisions and changes, pricing, ordering and well after occupancy – no other design platform does furniture like CET. MWCI was the first firm in Utah to use this software. Our real-time 3D design process allows you to work side by side with a designer, in real-time.  It allows our clients to see their complete space including interior walls, paint colors, carpet, and furniture. You can see your space as it will be.  You will make changes on the fly, test solutions and pricing them quickly.  Maybe best of all, you will complete all this in a fraction of the time it takes our competitors.  CET takes the surprises out of the equation and helps ensure that you will be completely satisfied with your space.  

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Presuming You are Getting a Bargain


The price of commercial furniture is determined largely by 4 main factors:  1) country of origin, 2) construction, 3) durability of materials, and 4) finishes .  There are myriad of choices on the market, but in the end where something is manufactured, what it is made of, and how well it will stand the test of time are the significant price and performance differentiators. 

So why is this important?  Very low pricing from one dealer compared to another dealer should sound alarms bells.  This is often due to the factors outlined above, but can also be a pricing maneuver that many furniture providers utilize.  The final significant driver on pricing are specifications and finishes.  It is not uncommon for customers to receive detailed pricing from a competitor that is 20% or 30% less than others.  Only to find out later that all the detail was left off the quote.  Final technical details such as power modules and outlets or finish materials were not accounted for.  Finish selects such as laminates, wood, fabrics, metal, glass and paint are all factors in a final cost and are routinely left out.

Another potential pitfall is assuming that used furniture is a bargain.  Let’s face it, used furniture is about one thing only; saving money.  Unfortunately, used or refurbished furniture isn’t the bargain it appears to be. Maybe you can save some money up front, but it can turn into a nightmare down the road, when you’re looking to expand or upgrade your office space.  Reconfiguration, access to discontinued parts, and inflated pricing for adds, moves and changes can really become an organizational headache. 

 

 

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Fragmented Responsibility & Accountability

 

MWCI is very deliberate in how we have shaped the structure of our dealership and client interaction process. Our client experience is driven by our commitment that the same people who make promises and commitments to clients during the sales and design process, follow through with the same on the project management, and fulfillment services side. To that end, we do not separate sales from project management.

We structure our teams in this manner to never fragment responsibility and accountability. There will be no hand-off from your account manager to a project manager, logistics person, or subcontracted installation entity. Your account manager will be with you throughout the process.  Your account manager will be your single point of contact from day one, through installation, and well after completion as needs arise.

What this means is that your project is executed according to a plan.  We utilize a communication plan, a design plan, and an installation plan.  Moving into a new or remodeled space is a big deal.  You only get one shot to get it right.  We work hard to we make the move in experience as smooth as possible, without surprises.  We even help you with change management and move in strategies and documents to help your employees adjust.  Everything from helping your team understand how to pack their personal items, to how to use their new spaces, seating, and office equipment is a big part of an effective move in experience.  The MWCI team is committed to providing a process that is a pleasure, not a pain.

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Installation & Ongoing Services

 

Another unique benefit that our clients experience is the full integration of installation services under the MWCI umbrella. Many local vendors have installation services which are subsidiaries of the local furniture dealership or they use third party subcontractors. There are many economic reasons that other dealer’s separate their installation and operations services from their sales organizations.  It allows those dealers to provide other local office and furniture vendors with delivery and install services.  It also allows them to operate as an independent profit center. MWCI does not separate our installation service in this manner. We fully integrate the installation and management functions of our business to ensure that our client’s project parameters are fully met. There is no hand-off of responsibility between sales and project management/installation. There is no economic incentive for our installation services team to add scope or charge for services independent of your pricing quote. There is never a scenario where we will not fully coordinate the order processing, logistics, warehousing, distribution, inspection, warranty claims, and punch list.  There is no finger-pointing with this process, and no nickle and diming.  Although there can be unforeseen issues on any project, our team work tirelessly to not allow the project suffer.

Make no mistake, the final mile of a project is critical.  Coordination with the building manager, general contractor, electrician and other trades is something we do better than others. Closing out a project effectively requires proactive and frequent communication with many parties.  It requires a commitment to expeditiously complete punch-list items and correct unforeseen issues, and not allowing those to linger on endlessly.

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